• Refunds are applicable only for payments made for services on the Platform (e.g., subscription plans, job postings, premium features).
• Refunds will not be issued for services already utilized or partially utilized by the user.
• Refund requests must be submitted within 10 days of the transaction date.

2.1 Eligible Refunds

• Technical issues: If a service was not delivered or accessed due to a technical error on our Platform.
• Double payments: If a duplicate payment was made accidentally.
• Service discrepancies: If the service delivered does not match the description provided at the time of purchase.

2.2 Non-Eligible Refunds

• Change of mind: Refunds will not be issued if you no longer wish to use the service after purchase.
• User error: Refunds will not be issued for incorrect information provided by the user (e.g., incorrect job posting details).
• Violations: Refunds will not be issued if your account is terminated due to a violation of our Terms and Conditions.
• Third-party services: Services procured from third-party vendors, even if facilitated through the Website, shall not be eligible for refunds under this policy.

• Submit a Refund Request: Contact us at hello@talent31.ai with the following details:
  1. Transaction ID or invoice number.
  2. Description of the issue and reason for the refund request.
• Review Period: We will review your request within 7 business days.
• Approval or Rejection: You will be notified via email about the status of your refund request.

• Approved refunds will be processed through the original payment method.
• Refunds may take 14 business days to reflect in your account, depending on your bank or payment provider.